Privacy Policy

STILLCANNA
PRIVACY POLICY

Effective: May 2019

OUR APPROACH TO PRIVACY

Stillcanna and its affiliates take your privacy seriously. Stillcanna understands transparency and respect are foundational aspects of longstanding relationships and, therefore, takes every reasonable effort to protect the information you provide to us.

This Privacy Policy outlines:

    • How we collect your personal information
    • What personal information we collect
    • How we use that personal information
    • How we may share that personal information
    • How we protect your information
    • Your choices regarding your personal information

 

Please read this Policy and the Website Disclaimer carefully to understand our policies and practices regarding your personal information. When we refer to “Stillcanna,” “we,” “us” or “our,” we mean Stillcanna or the specific division, subsidiary or affiliate that operates this website (“Site”), provides its content or processes information received through it, each as appropriate and applicable. When we refer to “you” or “your,” we mean the person accessing this Site. If the person accessing this Site acts on behalf of, or for the purposes of, another person, including a business or other organization, “you” or “your” also means that other person, including a business organization. If you have any questions regarding this Policy or our privacy practices, please contact us at support@stillcanna.com.

COLLECTION METHODS

Information is collected from you in the following ways:

Collected Directly from You

    • General “Contact Us” forms
    • Product and service inquiry forms
    • Social media accounts
    • Contests, sweepstakes or other promotions

 

Collected From You Through Third Parties

The following third parties provide services within Stillcanna Sites;

If you choose to use these services, we suggest you review those third parties’ privacy policies to better understand what personal information is collected, when it is collected, how it is used and how it is protected as well as when and with whom your personal information is shared or disclosed by those third parties. Stillcanna does not control these entities or what they do with your information.

Information Collected from Business Partners and Affiliates

Stillcanna may collect information from certain of our business partners that support transactions with us or have a relationship with you. This includes, but is not limited to media providers, Stillcanna affiliates, or affiliated or third-party service companies.

Information Collected Through Use of Our Websites and How We Respond to “Do Not Track” Signals

When you log on to our Sites for the first time, you are presented with a notice regarding our use of cookies to automatically track certain information. We do not collect any information until you have accepted our cookie policy. You may still use our Sites if you decline our cookie policy, and your information will not be collected or tracked. However, you will not have the benefits arising from our use of cookies, such as recognition of repeat users or service of advertisements for products that may interest you. If you accept our cookie policy, you consent to the collection of information about your online activities when you use our Site through certain online tracking mechanisms deployed on our Sites. They collect information regarding your browsing activities, including:

    • IP address
    • Device type
    • Operating system
    • Browser language
    • Web pages visited, time on the Site, and total number of pages viewed
    • Network service provider

 

If you accept our cookie policy, we also use third party ad network providers to help present targeted advertising. These providers place and access cookies, pixel tags, or similar technologies on your device to serve you ads or other content personalized to your interests, which they infer from your location and/or your browsing on the platform and other sites you have visited. In doing so, the provider collects or has access to non-personal information such as your browsing history.

We maintain a full list of online tracking technologies in use on our Sites so you can better understand what information is being collected when you use our Sites. Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. These features are not yet uniform, and so we are not currently set up to respond to those signals. However, if you decline our cookie policy when you first log on to one of our Sites, your information will not be tracked.

Social Media, Surveys and Promotions

Stillcanna may use social media to interact with our customers and other consumers in various ways. Stillcanna may use anonymized aggregate information gathered through interaction with social media accounts or through surveys and promotions. We use this information to improve our products, services and marketing effectiveness. We may offer our products and services to you via social media, based on information you have voluntarily provided in accordance with the social media site’s terms and conditions.

WHAT INFORMATION WE COLLECT

Our Sites collect several categories of information, including “personal information,” “anonymous information” and “product or inquiry information.” Stillcanna collects your information to provide the services outlined in this Policy. On some pages of our Site you can register for events. Stillcanna might also collect your information at an in-person event. The types of personal information collected at these pages and events may include:

    • Name
    • Affiliation
    • Address
    • Email address
    • Phone number

 

These data elements are collected and processed based on your consent, because it is necessary to carry out our obligations to you, and/or in furtherance of our legitimate interests.

Personal Information

Depending on the functionality you use on our Sites, Stillcanna may collect the following types of personal information:

    • Physical Location and Contact Information – This information allows us to identify and communicate with you, and includes information such as your name, mailing address, email address and phone number.
    • Relationship Information –Allows us to offer you beneficial products and services that may interest you, such as information regarding your inquiries, purchases, regional location and dealer transactions.

Anonymous Information

By using our Sites and online services, you agree to the collection and use of certain information that Stillcanna uses to improve our Sites’ functionality. This information is not tied to you personally, and is used in aggregate to better understand our Site’s visitors, including visitor demographics (such as age, language and gender), what web pages our visitors are browsing to, the amount of time spent on each page, the device type used to visit the Site, and other technically relevant information.

Product or Inquiry Information

Stillcanna may use inquiry forms throughout its Sites to allow you to request information. Any personal information collected in these forms is used to fulfill your request or to better understand your request. We do not collect sensitive personal information such as Social Security numbers or financial information in these inquiry forms.

Social Networks

If you decide to access or interact with a social network when using our Site(s), Stillcanna may further collect certain personal information made available through your social network account. You may also choose to share your information between your account on this Site and your social network accounts, in which case, you may have your personal information and other content about you on this Site available, transmitted and shared with your social network account(s). By signing onto a Stillcanna Site by using your social network account, you will share your personal information between the Site(s) and such social networks. You acknowledge and agree that the social network’s use of personal information is governed by that particular social network’s privacy policy and controlled by that particular social network, and not by this Privacy Policy or Stillcanna. Additionally, when you connect to any of your social network accounts through the Stillcanna Sites for the first time, or otherwise enable the Stillcanna Site to interact with your social network account, you will be asked to permit the social network to share your personal information stored on such social network with the Site(s). We collect your personal information from your social network account only in accordance with your privacy settings you have set up under your social network accounts.

Our Site integrates plugins, widgets and other features from various social networks. These features allow such social networks to place cookies on your browser and collect certain of your personal information, which may include your name and personal social network account information. These other features are operated solely by the respective third parties and their service providers, and not Stillcanna. You should carefully read the privacy policies of each applicable social networks before you decide to use such functionalities and features. Stillcanna has no control over or access to the information collected, stored or used by such third-party social networks, and the information practices by such third parties are not covered by this Policy. If you do not wish to associate any information so collected via the plugins, widgets and/or other features with your social network account information, you should refrain from using these functionalities and features and log-out from your social network account before using our Site.

OUR USE OF YOUR INFORMATION

Your personal information may be transferred to and stored on servers located in any country in which we or our affiliated companies do business. We use the information you provide for the purposes described below:

Fulfilment of Your Request: When you use any inquiry, contest or survey functionality on our Sites, we may use submitted information in conjunction with other information we have about you to supply you with relevant product and service information to better respond to your specific product or service inquiries or respond to complaints.

Marketing and Promotions: Stillcanna may use information you provide through our Sites to market new products and services to you.

Customer Service and Support: We collect and use information about you to support our customer service and support activities or related transactions.
Website Improvement: Anonymized information collected through general use of our Sites is used to better understand our visitors and to improve the overall browsing experience.

THIRD-PARTY USE AND DISCLOSURE

There are links on our Sites that direct users to third-party websites. If you follow any such links and you enroll in the respective services, your name and other requested information will be transferred to the operators of the respective third-party website. If you choose to use these third-party services, please review the third-party website’s terms of use and privacy policy prior to any transfer of your personal, or other, information. Stillcanna is not affiliated with such third-party websites, and you therefore acknowledge and agree that your use of such third-party websites is at your own risk, and Stillcanna will not be responsible for the operation of such third-party websites or your access and use thereof.

Stillcanna does not share your information with other parties except as described in this policy. We work with third party service providers who help serve ads on our behalf on various online advertising networks. The online ad networks may use your browsing history across participating websites to show you interest-based advertisements on those websites. You may see ads for Stillcanna on participating websites based on how you browse our Site as well as how you browse those websites. If you delete your cookies‚ use another computer or device‚ or change browsers‚ you will need to repeat the opt-out process. Other websites you visit may offer their own opt-outs. If you do opt-out of interest-based advertisements‚ you may still see advertisements on websites you visit‚ but those ads will not be based on your browsing behavior.

We may share certain personal information with third parties retained by us to provide fraud detection and prevention services, which shared information includes some of the information that you share with us (such as your contact information and details about any transaction(s)), as well as some of the information from your online interactions with this Site (such as the IP address of your device). That information is shared with such third party who analyses it, along with other information regarding other transactions by you, to determine whether a transaction could be fraudulent. Additionally, such third party may use such shared information when providing fraud detection and prevention services to its other clients.

We may also provide your personal information and other information that you have provided to us through the Site to other companies (“Agents”) that provide services to help us with our business activities such as to host or maintain our Site; for data processing services; to provide website or data security; to provide operational, analytical or reporting services; or to provide technical support. In connection with providing those services to Stillcanna, an Agent may have access to your personal information. Such personal information is to be treated as private and confidential by such Agents and will not be used for any purpose other than as Stillcanna authorizes, and it will not be disclosed by the Agents to any third party.

Stillcanna may disclose your personal information when required by subpoena, court order or other legal process, or if it has a good-faith belief that disclosure is necessary to (a) comply with any applicable federal, state or local law or regulation, (b) assist government enforcement agencies, (c) investigate, prevent or take action in connection with suspected or actual illegal activities, (d) investigate suspected or actual violations of Stillcanna’s rights, (e) protect the rights, property or safety of Stillcanna and its customers or employees, or others, (f) investigate and defend against any third-party claims brought against Stillcanna or (g) protect the security and integrity of our Site.

We consider the information that you provide to us to be a business asset of ours. Accordingly, Stillcanna may also disclose personal information and other information to a third party in connection with the sale, assignment or transfer of some or all of the assets of Stillcanna or its subsidiaries or affiliates or as the result of a change in control of Stillcanna, in which case we will require any such third party to treat any such personal information in accordance with this Privacy Policy. Any such third party to whom Stillcanna sells, assigns or transfers Stillcanna’s assets will have the right to use the personal information and other information that you have provided to us. We may also disclose personal, financial and other information that you have provided to us to our subsidiary and parent companies and businesses, and other affiliated legal entities and businesses with whom we are under common corporate control.

NOTICE, CHOICE AND CONSENT

Where allowed by applicable law, you may opt out of our use of your personal information collected through the Stillcanna Sites to market Stillcanna services, by using our Contact Us form and selecting “Opt Out” in the subject line drop down menu. Please note that even if you opt-out of receiving marketing material, we may still need to contact you with important information about your account.

EU residents have the legal right to request access to, and rectification or deletion of, any data you provide to us. You also have the right to seek a restriction of our processing of the data, to object to our processing of the data, or to transfer the data to another company. Note, however, that certain information is required for us process your order and restricting or deleting your data may make it impossible for us to provide the requested services. Should you believe that our processing of your personal information is inappropriate, you also have the right to lodge a complaint with a regulatory authority.

If you would like to minimize the information collected on your browsing of our Sites, you may choose not to use all features on our Sites. This may limit your online experience and available functionality on the Sites. You may also manage the information we collect through our Sites by adjusting the cookie and privacy settings in your web browser or on your mobile device. Stillcanna may still contact you for information needed to service your account, or to support ongoing transactions related to your account.

REQUESTS TO REVIEW AND REQUEST CHANGES TO YOUR PERSONAL INFORMATION

Keeping your personal information accurate and up-to-date is very important. Please email us at support@stillcanna.com if you want to request, correct or update your personal information we possess. To protect your privacy, you will be required to provide authenticating information prior to making changes or gaining access to your information. We will respond to all inquiries and requests to review and request changes to personal information within 30 days.

SECURITY OF YOUR INFORMATION

No data transmission over the Internet can be guaranteed to be 100 percent secure. Accordingly, despite our efforts to protect your information, Stillcanna cannot ensure or warrant the security of any information you transmit to us online. You transmit all such information at your own risk. Stillcanna maintains appropriate technical and organizational measures designed to ensure a level of security appropriate to the risks represented by the processing and the nature of the personal data to be protected. We periodically assess risks to your information and update our policies, procedures and technology accordingly.

CHILDREN’S PRIVACY

Stillcanna does not knowingly collect personally identifiable information from or market to children under the age of 16 years old. If a child under the age of 16 has provided personally identifiable information to Stillcanna through our Site, a parent or guardian may contact support@stillcanna.com request the information be deleted from our records. Following receipt of such a request, we will make reasonable efforts to delete the child’s information from our records.

LINKS TO OTHER SITES

We may use third-party integration into our Sites to better serve your needs while you are on this Site. We encourage you to read the companies’ disclaimer to better understand their collection, use and disclosure of your information.

PRIVACY POLICY UPDATES

As we continue to improve the products, services, and offerings to consumers, we occasionally will update this Policy. Stillcanna reserves the right, at its sole discretion, to change, modify, add or remove any portion of this Policy in whole or in part. We will provide you notice of any such changes by posting an updated Policy on this Site.

Customer’s Right to Limit Sharing

Federal law gives you the right to limit some but not all personal information sharing related to: (i) affiliates’ everyday business purposes—information about your creditworthiness; (ii) affiliates’ ability to market to you; and (iii) non-affiliate third parties to market to you. Should you wish to limit the sharing of personal information, please contact us as provided above. State laws may give you additional rights to limit sharing. We will limit sharing among our affiliates and non-affiliated third-party service providers to the extent required by state law.

Please note that, even for Vermont and California residents, we are permitted to share your personal information with Stillcanna Affiliates and third party service providers as needed to enable them to provide the products or services you have requested, to provide various other services on our behalf or as is otherwise required or permitted by law. Please be aware that if you do not wish for Stillcanna to share personal information, we may be unable to provide certain products or services to you.

Important Information for Vermont Residents

If you are a resident of Vermont, and for as long as you remain a resident of Vermont, the information we may share about you for marketing purposes with non-affiliated third party service providers with whom we have a joint marketing agreement is limited to your name, contact information and information about our transactions and experiences with you. Additionally, we will not share with Stillcanna Affiliates without your authorization certain information (other than information about our transactions and experiences with you) from account applications or information we receive from third parties. To authorize the sharing of this additional information with Stillcanna Affiliates, please contact us directly.

Important Information for California Residents

If you are a resident of California, and for as long as you remain a resident of California, the information we may share about you with our affiliates and non-affiliated third-party service providers will be done only in a manner that is permitted under California law. In general, (i) you have the right to request that we not disclose your personal information to Stillcanna Affiliates with which we have joint marketing agreements, and (ii) we are required to obtain your express consent before we disclose your personal information to non-affiliated third parties for marketing purposes. Additionally, we will not share with Stillcanna Affiliates certain personal information (other than information about our transactions and experiences with you) from account applications or information we receive from third parties, other than as permitted by California law, without your authorization. To authorize the sharing of this additional information with Stillcanna Affiliates, please contact us directly.